FAQ

  • How do I book a session and what are your operating hours?

    You can easily book through our online booking system, call +61 044769 1717, or email hello@akaoratherapies.au. We're open Monday 10am-5:30pm, Wednesday 10am-5:30pm, and Saturday 10am-4pm at our Seaford location serving Melbourne's southeast.

  • What should I expect in my first healing session?

    Your first session begins with a conversation about what you're seeking support with. Angela creates a safe, nurturing space where you can explore your needs and receive guidance through kinesiology, Reiki, tarot, or ritual practices. Sessions help you release what's heavy, reconnect with your truth, and feel more balanced and aligned. Most sessions last 60-90 minutes.

  • Where is Akaora Therapies located and do you serve my area?

    We're located at U2. 8 Valerie Ct, Seaford VIC 3198, easily accessible from across Melbourne's southeast including Frankston, Carrum Downs, Mordialloc, and surrounding areas. Our peaceful studio provides the perfect environment for healing and spiritual work.

  • Do you offer online healing sessions?

    Yes, we provide online sessions via video call for tarot readings and some healing modalities. This is perfect for clients across Melbourne who prefer the comfort of their own space or cannot travel to our Seaford location.

  • Is spiritual healing suitable for beginners with no experience?

    Absolutely! Many clients come to Akaora Therapies as complete beginners to spiritual healing. Angela creates a welcoming, judgment-free environment where you can explore these practices at your own pace. No previous experience is needed - just an open mind and willingness to reconnect with your truth.

  • Returns & Refunds Policy

    Last updated: 12 November 2025 (AEST)

    We want you to love your purchase. If something arrives damaged, faulty, or not as expected, we’ll make it right. This page explains how returns work for our sprays and other physical products. (Digital items like Ritual Packs are covered below.)

    Your rights (Australian Consumer Law)

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product has a major problem, you’re entitled to choose a refund or replacement; for minor problems, we’ll repair, replace, or refund within a reasonable time. These rights sit alongside our store policy and we won’t limit them. ACCC+1

    We don’t have to offer refunds for change of mind (though we always try to help where we can). If we do offer a goodwill change-of-mind return, we’ll follow what’s written in this policy. ACCC+1

    If your order arrives damaged or incorrect

    Tell us as soon as possible (ideally within 5 days of delivery).
    Email hello@akaoratherapies.au with:

    Your order number

    Photos of the outer packaging and the product

    A short note describing the issue

    What we’ll do:
    Once we verify the issue, we’ll offer a replacement or refund and cover return or disposal instructions if needed. Please keep all packaging until we’ve assessed the claim.

    Note: Asking for photos and prompt notice helps us lodge claims with our carrier and doesn’t limit your ACL rights. ACCC

    Change-of-mind returns

    We don’t generally accept returns for change of mind—especially for opened sprays for health and hygiene reasons. If a product is unopened, unused, and in resaleable condition, we may approve a return at our discretion within 14 days of delivery.

    You’ll be responsible for return shipping.

    Original shipping costs are non-refundable.

    Once received and inspected, we’ll process a store credit or refund to your original payment method.

    (If we approve a change-of-mind return, that’s a goodwill policy and does not affect your consumer guarantee rights.) Consumer Affairs Victoria

    How to return an approved item

    Email hello@akaoratherapies.au to receive a Return Authorisation and the correct return address.

    Pack items securely (ideally in the original box with protective wrap).

    Use a trackable service and share the tracking number with us.

    We’ll notify you when we’ve received and inspected your return.

    For safety, please follow carrier guidelines for returning liquids. If your spray is alcohol-based or flammable, we’ll advise the correct method.

    What we can’t accept as returns (unless faulty)

    Opened or used sprays (for hygiene reasons)

    Gift cards and e-gift vouchers

    Clearance/seconds items where the fault was disclosed at purchase

    Digital items (Ritual Packs, downloads)

    Digital products are non-refundable once accessed or downloaded, unless they fail to meet consumer guarantees (e.g., not as described or faulty file). If you have any trouble accessing your files, contact us and we’ll re-send or provide a working version. ACCC

    Proof of purchase

    Please keep your order confirmation or receipt—this helps us find your order and process things quickly. (If you don’t have it, we’ll still try to assist.)

    Need help?

    Email: hello@akaoratherapies.au
    Order number: ####
    Return address: [your return address]

  • What healing services does Akaora Therapies offer?

    Angela offers Kinesiology Intuitive Healing, Reiki energy healing, Tarot readings, Full Moon Circles, and ritual practices. Each service supports you to release what's heavy, reconnect with your truth, and feel more balanced, clear, and aligned in life.

  • How does Kinesiology help with emotional and physical healing?

    Kinesiology uses gentle muscle testing combined with intuitive healing to identify and release emotional blocks stored in your body. This natural therapy helps restore balance to your energy system, supporting your body's innate healing wisdom and helping you feel more aligned and clear.

  • What happens during a Reiki energy healing session?

    Reiki is a gentle energy healing technique where Angela channels universal life energy to promote deep relaxation and support your natural healing process. You remain fully clothed while healing energy flows through light touch or hands positioned above your body, helping release what's heavy and restore balance.

  • What can I expect from a Tarot reading session?

    During your tarot reading, Angela uses her intuitive abilities to provide spiritual guidance on your life questions. Whether you're seeking clarity on relationships, career, or personal growth, the cards reveal insights to help you reconnect with your truth and move forward with confidence.

  • What are Full Moon Circles and who can attend?

    Our Full Moon Circles are monthly gatherings in Cheltenham at Merkaba Studio, where we connect with lunar energy for release, manifestation, and spiritual community. These circles welcome all experience levels and include meditation, intention setting, and ritual practices to help you feel more aligned and clear.

  • What are Angela's qualifications and healing approach?

    Angela brings extensive experience in spiritual healing and holds qualifications in Kinesiology and Reiki. EMK By the Bay Kinesiology Certificate 2021. Reiki Masters Certificate 2020. Angela works with a few different mentors and teachers and is always updating her skill set. Her personal healing journey has developed her intuitive abilities and deep understanding of what it means to release what's heavy and reconnect with your authentic self. Her approach combines traditional healing modalities with intuitive guidance, creating personalized sessions that address your unique needs.

  • How should I prepare for my healing session?

    Come with an open mind and wear comfortable clothing. Consider what areas of your life feel heavy or where you'd like more clarity and alignment. There's no need for spiritual experience - Angela will guide you through the process with warmth and compassion, helping you reconnect with your inner truth.

  • How often should I book healing sessions?

    This depends on your personal journey and what you're working to release or align with. Some clients benefit from monthly sessions for ongoing support, while others prefer sessions during times of transition or when feeling particularly heavy or unclear. Angela will discuss what frequency feels right for your healing journey.